Refund policy

Return and Exchange Policy Prints and Textiles

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@mialivart.com. Please note that returns need to be sent to the following address:

Mia Liv Oy

Kunniamarssi 5 A 2

90670 Oulu

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@mialivart.com.

 

Return and Exchange Policy Original Paintings

We take pride in ensuring you are happy with your new art!

If you are unhappy with your painting, you may return it within 7 business days. The painting must be packaged in exactly the same way as it was when you received it (please reuse the original packaging). We will email you instructions for the return.

Return shipping fees, like all shipping charges, are the customer’s responsibility. Once we receive the painting in perfect condition, we will proceed with a refund.

If you have any questions about this returns policy, please contact us at hello@mialivart.com.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This way, we can evaluate the issue and make it right.

If the artwork is damaged during shipping, please contact us right away at hello@mialivart.com. Include photos of the damage so that we can file an insurance claim.

 

Exceptions / Non-Returnable Items

Custom commissions are non-refundable and non-exchangeable. All sales of commissions are final, as you are given many opportunities to make changes during the development of the piece.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

 

European Union 14-Day Cooling-Off Period

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing a justification.

As noted above, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return. We’ll let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@mialivart.com.